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Welcome to YouZtore!

Enjoy shopping at your Ztore!

    Shipping Policy

    EASY, PEASY.

    No need to worry, directly after ordering you'll receive an email containing your order number and additional info. When your order ships within 1-2 days after ordering you'll receive another email containing tracking information.

     

    ("we" and "us") is the operator of this website.

    By placing an order through this Website you will be agreeing to

    the terms below. These are provided to ensure both parties are aware of and

    agree upon this arrangement to mutually protect and set expectations on our

    service.


    1. General

    Subject to stock availability. We try to maintain accurate stock counts on our

    website but from time-to-time there may be a stock discrepancy and we will not

    be able to fulfill all your items at time of purchase. In this instance, we will

    fulfill the available products to you, and contact you about whether you would

    prefer to await restocking of the backordered item or if you would prefer for us

    to process a refund. We reserve the right to ship the product in a more compact packaging than the one displayed on our website.


    1. Shipping Costs

    Shipping costs are calculated during checkout based on weight, dimensions and

    destination of the items in the order. Payment for shipping will be collected

    with the purchase.

    This price will be the final price for shipping cost to the customer.


    1. Returns

    3.1 Return Due To Change Of Mind

    Our manufacturer will happily accept returns due to change of mind as long as a

    request to return is received by us within 30 days of receipt of item and are

    returned to us in original packaging, unused and in resellable condition.

    Return shipping will be paid at the customers expense and will be required to

    arrange their own shipping.

    Once returns are received and accepted, refunds will be processed to store

    credit for a future purchase. We will notify you once this has been completed

    through email.

    (Our manufacturer) will refund the value of the goods returned but will NOT refund the

    value of any shipping paid.


    3.2 Warranty Returns

    Our manufacturer will happily honor any valid warranty claims, provided a claim is

    submitted within 90 days of receipt of items.

    Customers will be required to pre-pay the return shipping, however we will

    reimburse you upon successful warranty claim.

    Upon return receipt of items for warranty claim, you can expect our manufacturer to

    process your warranty claim within 7 days.

    Once warranty claim is confirmed, you will receive the choice of:

    (a) refund to your payment method

    (b) a refund in store credit

    (c) a replacement item sent to you (if stock is available)


    1. Delivery Terms

    4.1 Transit times Internationally

    Generally, orders shipped internationally are in transit for 7 - 25 days. This

    varies greatly depending on the courier you have selected.


    4.2 Dispatch Time

    Orders are usually dispatched within 1-2 business days of payment of an order

    Our warehouse operates on Monday - Friday during standard business hours, except

    on national holidays at which time the warehouse will be closed. In these

    instances, we take steps to ensure shipment delays will be kept to a minimum.


    4.3 Change Of Delivery Address

    For a change of delivery address requests, we are able to change the address at

    any time before the order has been dispatched.


    4.4 P.O. Box Shipping

    Our manufacturer will ship to P.O. box addresses using postal services only. We are

    unable to offer couriers services to these locations.


    4.5 Military Address Shipping

    We are able to ship to military addresses using USPS. We are unable to offer

    this service uses courier services.



    4.6 Items Out Of Stock

    If an item is out of stock, we will cancel and refund the out-of-stock items and

    dispatch the rest of the order.


    4.7 Delivery Time Exceeded

    If the delivery time has exceeded the forecasted time, please contact us so that we

    can conduct an investigation


    1. Tracking Notifications

    Upon dispatch, customers will receive a tracking link from which they will be

    able to follow the progress of their shipment based on the latest updates made

    available by the shipping provider.


    1. Parcels Damaged In Transit

    If you find a parcel is damaged in-transit, if possible, please reject the

    parcel from the courier and get in touch with our customer service. If the

    parcel has been delivered without you being present, please contact customer

    service with the next steps.


    1. Duties & Taxes

    7.1 Sales Tax

    Sales tax has already been applied to the price of the goods as displayed on the

    website


    7.2 Import Duties & Taxes

    Import duties and taxes for international shipments may be liable to be paid

    upon arrival in the destination country. This varies by country, and Our manufacturer 

    encourages you to be aware of these potential costs before placing an order with

    us.

    If you refuse to pay duties and taxes upon arrival at your destination

    country, the goods will be returned to our manufacturer at the customer's expense. The cost of the initial shipping will not be refunded.


    1. Cancellations

    If you change your mind before you have received your order, we are able to

    accept cancellations at any time before the order has been dispatched. If an

    order

    has already been dispatched, please refer to our refund policy.


    1. Insurance

    Parcels are insured for loss and damage up to the value as stated by the

    courier.


    9.1 Process for parcel damaged in-transit

    We will process a refund or replacement as soon as the courier has completed

    their investigation into the claim.


    9.2 Process for parcel lost in-transit

    We will process a refund or replacement as soon as the courier has conducted an

    investigation and deemed the parcel lost.